Terms & Conditions

Terms of Service – POVILENAS

Effective Date: 04.03.2024

1. Introduction

The present general terms and conditions of sale (hereinafter the “General T&C”) are applicable to any online sale of products bearing the trademarks “POVILENAS”  (hereinafter referred to as the “Products”), through the official e-commerce website www.povilenas.com (hereinafter the “Website”), proposed by the company POVILENAS, a simplified joint stock company, with registered seat at 50, avenue des Champs Elysées, 75008 Paris France, duly registered at the Company House of Paris under the number 985 142 751 RCS Paris (hereinafter referred to as “POVILENAS”).

2. Orders and Shipping

Online orders are typically processed within 24 hours, excluding weekends and holidays. In the event of unavailability or delivery delays, we will notify you promptly via email. Prices on our online store are in EUR and include VAT. Goods are delivered via Postal Services or UPS, and tracking information is provided. Standard Registered Post/Priority shipping takes approximately 5-10 days, while UPS delivery is estimated at 3-5 days.

3. Warranty

For any issues with ordered clothes, contact POVILENAS within 5 business days. We prioritize customer satisfaction. Warranty coverage excludes damages caused intentionally or by the customer.

4. Return Policy

If dissatisfied with a purchased item, you may return it within 14 days for store credit, excluding shipping expenses. Returned goods must be in the original condition. Povilenas Fashion House does not compensate for lost packages during return shipping. Refunds for faulty products will be processed within 30 business days of receiving the returned items.

5. Privacy Policy

When purchasing from Povilenas Fashion House, we collect only necessary information for order processing. This includes contact details and payment information. Information is shared only with the shipping/delivery company to facilitate delivery.

6. Disclaimer

This site and its products are provided ‘as is.’ POVILENAS makes no warranties or representations, with disclaimers not applicable to consumer purchases.

7. Copyright

All products on the POVILENAS site are protected by copyright. Content, including images, illustrations, graphics, and text, is subject to copyright and/or other intellectual property rights held by POVILENAS. Unauthorized use is prohibited.

8. Purpose of Using Personal Information

We use collected personal information for various objectives, including shipment, payment settlement, after-sales service, product development, and customer communication. Information may be shared with third parties for appropriate business operation.

9. General Inquiry and Customer Service

For inquiries and customer service, please contact us:

  • Email: contact@povilenas.com
  • Address: 50 avenue des Champs Elysées, 75008 Paris France
  • Phone: +33788629896

For any further information or clarification, feel free to reach out to us. Thank you for choosing POVILENAS.  🌈