Refund Policy
At POVILENAS, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchased item, please review our refund policy below:
-
Timeframe: You may return the item within 14 (fourteen) days of its arrival.
-
Refund Method: Refunds will be issued in the form of store credit, equal to the original payment amount for the item.
-
Shipping Expenses: Please note that shipping expenses are not included in the refund.
-
Condition of Returned Goods: The returned goods must be in the same condition as when received.
-
Return Shipment: The customer is responsible for the shipment of the returned item. We recommend using a traceable shipping method for your peace of mind.
-
Lost Packages: Povilenas Fashion House does not compensate for packages lost during the return shipping process.
-
Faulty Products: Refunds are only applicable to faulty products. If your item is defective or damaged, please contact us promptly.
-
Refund Processing Time: Refunds for faulty products will be processed as soon as possible, within 30 business days of receiving the returned products.
We value your satisfaction and strive to make the return process straightforward. If you have any questions or concerns about our refund policy, please contact us at contact@povilenas.com. Thank you for choosing POVILENAS 🌈